The Food Innovators Community is managed by QuMind, a research agency based in the UK. You can find out more about QuMind at www.qumind.co.uk.
The aim of the community is for Food Innovators Community to use your comments and feedback to help advise their clients to improve its services and products. Food Innovators Community is committed to providing the best service possible, and by helping Food Innovators Community gain a better understanding of what its customers you the consumer want, you can have a direct impact on what products and services are launched.
Unfortunately, we are unable to answer queries concerning your Food Innovators Community account. If you have a question about your account, or about Food Innovators Community products and services in general, please contact Food Innovators Community Customer Services on info@foodinnovationsolutions.com.
Anyone can join the community.
The Food Innovators Community is specifically intended for Food Innovators Community members. Should you decide to leave, we will withdraw your membership from the community.
Being a member of the Food Innovators Community gives you the opportunity to earn a variety of rewards and incentive opportunities. You will be sent invitations via email to take part in taste tests, online surveys and focus groups. Participation in these will earn you direct rewards which you can view and win prizes. We always send invitations to take part via e-mails, so please be sure to check your inbox regularly.
There are also monthly prize draws which you can enter by answering polls, posting in on our Discussion Board or posting on our Inspiration page. The more you participate, the more chances you have of winning.
Although we enjoy having you on the Food Innovators Community, you may wish to unsubscribe. To do this, you can send an e-mail to info@foodinnovationsolutions.com and request to be unsubscribed. Please note that this may take up to two working days to process. You can also simply click on the unsubscribe link on any of the e-mails that we have sent you.
Community members are reminded to please be considerate and respect others when participating on the community. Cultures, opinions and backgrounds are to be respected and members should not swear or be abusive in any way. If you do notice any abusive content, please let us know immediately by writing to info@foodinnovationsolutions.com.
Additionally, we operate a strict "no spam" policy. We will not tolerate repeated messages or unsolicited advertising. English is the only language to be used on this community. Do not pretend to be someone else and do not choose a username that could be considered offensive. By joining this community you agree not to submit any item that is defamatory or discloses any information that you have no legal right to disclose.
Surveys will normally take between 5-15 minutes to complete.
This will vary from survey to survey but typically you will have around 7 days to complete a survey. The closing date of each survey you are sent will be clearly specified within the e-mail.
You will be asked about all sorts of different things regarding Food Innovators Community, including new products, customer service, communication methods and your general satisfaction with the service provided to you.
A Discussion Board is a place where you can talk to other community members. It contains all the Discussion Board topics posted, and by answering these and interacting with other community members you will be providing valuable feedback.
You can find the Discussion Board in the “Discussion Board” section of the home page once you have logged in. This can be found in the main menu bar on the top right.
There are several different parts of a Discussion Board:
This is entirely up to you and how much you want to share with other community members. It could take a minute or up to 5 minutes – or more if you choose - depending on how much you would like to write.
From time to time, we will be archiving threads and blogs in order to keep the site as easy to use and navigate as possible. It also lets us focus the discussions on current topics. Archived discussions may be held by QuMind for future research purposes. You can always start a new thread or blog if you wish to continue discussing a topic.
Go to the community homepage and make sure you are available for the specified date and time. If so, click the link that takes you to the screener questions. Complete the survey, selecting the answers relevant to you. Selection for the focus groups is based on your answers; if you are selected, you will receive an e-mail giving you the date and time of the focus group.
Once selected for a focus group, and having received your confirmation e-mail, please log in to the research platform a few minutes before it is due to start. At this time, an ‘Enter Focus Group’ link will appear on your homepage. If it does not, you may need to press F5 to refresh the page.
Upon entering the online focus group you will be muted. This means you will not be able to see anything you type in the focus group window. This is normal, and is intended so that everyone taking part has time to arrive and join the group. It also gives the Discussion Board moderator a chance to introduce the group.
You will be able to join focus groups if you arrive late. However, please note that, if you have not taken part in a sufficient proportion of the group, QuMind reserves the right to withhold any incentives offered as part of the focus group.
Once you have completed your first questionnaire sent to you via e-mail, we will process your answers and then you will be able to login. We will send you an e-mail when the processing is complete.
Firstly, if you have not already done so, check you are using the correct e-mail address. If you have started using a new e-mail address, but have not updated your details, the system will not recognise your new e-mail address. Secondly, use the password reminder on the login page.
If you are copying and pasting your password, check that you are not copying any blank spaces before or after your password because these are treated as extra characters by the system. If you are typing your password make sure that caps lock is not on - the password is case-sensitive.
Make sure that you have "cookies" enabled in your browser software; cookies are used in our login process and for tracking questionnaire completion.
Clicking on the 'My Details' link in the top right menu of your screen will take you to your personal page. Once you are here, you can then type in your new password in the 'Password' and 'Confirm Password' field. After this, click on 'Save my Details' and you will be able to log in using your new password.
Clicking on the 'My Details' link in the top right corner of your screen will take you to your personal page. Once here, you can then type in your new password in the ''Password' field. Enter it again in the 'Confirm Password' field. Click on 'Save My Details' and you will be able to log in using your new password.
If you have forgotten your password, simply enter the “Sign in” area as normal (please make sure you use the e-mail address you registered with). Under the “Password” text box, you will find an option that says “Forgot password?” Select this option, and you will be prompted to enter your email address once more in a new text box. Do this, and click “Next”. You will be informed that “an email will be sent to you shortly”.
The reminder e-mail should arrive in your e-mail inbox within a few minutes (depending on your internet connection). If the reminder does not arrive, try clicking "send and receive" on your e-mail program. If this doesn't work, please contact the helpdesk.
Cookies are small pieces of information that identify browsers during website use. We are required by EU legislation to let you know about the cookies we use in Food Innovators Community. They may be used to store items such as identifiers and user preferences, which is exactly why we use them here on the Food Innovators Community. Most websites use cookies as common practice.
Cookies are an essential part of Food Innovators Community. As such, we cannot offer a complete opt-out from using cookies. The preference settings on your browser will allow you to block all cookies being placed on your device; however, as many sites rely on cookies to fully function, this could cause you problems when using other websites.
QuMind will be provided, by Food Innovators Community, with details of your Food Innovators Community account. This will help with analysis and research so that improvements to your customer experience can be made. Details that will be held include:
Please note that no bank account details will ever be exchanged with QuMind. Any personal details will be securely encrypted during transfer to and from QuMind. Food Innovators Community remains responsible for all details held by QuMind. Food Innovators Community and QuMind have entered into a contractual agreement to ensure that your details are held securely and in accordance with the Data Protection Act 2018.
Your personal information is kept securely by QuMind who manages Food Innovators Community. We will never disclose your personal information (your name, e-mail address, telephone number etc) to any other company.
The only e-mails you will receive from Food Innovators Community will be directly relating to the community itself, i.e. notification e-mails, e-mails regarding your account or those inviting you to take part in community activities. All phone calls you receive from us will be regarding your views on Food Innovators Community or community administration. We will always state that we are calling from QuMind.
Your e-mail and phone number will never be passed on to other companies or third parties.
If you wish to change your e-mail address please e-mail the Food Innovators Community Team by e-mail info@foodinnovationsolutions.com.
All passwords for Food Innovators Community users are for their own personal use, and must not be shared with any third parties. The Food Innovators Community at QuMind will never ask for your password. Misuse of your or any other user’s passwords will be considered a breach of this policy, and will result in removal from Food Innovators Community.
There are a number of reasons why you may not be able to view some of our questionnaires. Some suggestions on how to rectify any problems are listed below:
Make sure that you have cookies enabled in your internet software, as we use cookies to track the status of our questionnaires.
If you would like to keep a high-security setting, but still be able to participate in Food Innovators Community questionnaires, you will need to add the community site to your "Safe" or "Trusted" sites. Please consult your browser documentation for assistance on this.
If you have advertising software attached or inserted into your e-mails, you may experience problems with the surveys. Some of these programs delete certain characters from our e-mails, and thus disable the links we send to you. Unfortunately, there is nothing we can do to control this, but we do advise you to inform your advertising software provider of the problem.
Firstly, please note down as much information as you can about the problem(s) you are experiencing, including any error messages you have seen.
Secondly, find out what software you are using. You can easily do this by visiting http://supportdetails.com and making a note of the details in the "Operating System" and "Web Browser" boxes. If you contact us with a technical question (that isn't answered here) it would be greatly appreciated if you can quote us the information that you have collected.
Finally, e-mail us this information at: info@foodinnovationsolutions.com - and we will reply as soon as we are able. Before contacting us please check you have followed the steps above and only then contact us with as much detail as possible and explain the problem fully.
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