Terms and Conditions

Important information, please read carefully

As a Food Innovators Community member, I confirm that the information contained in any documentation, and/or revealed in any discussions or communications with Food Innovators Community (“Food Innovators Community”) constitutes confidential information. I shall not divulge any of this information or make use of the information outside ‘Food Innovators Community’ without the express prior written approval of Food Innovators Community.

I confirm that neither I nor any member of my household is an employee of Food Innovators Community.

I understand that the intellectual property rights in any matters discussed as a member of Food Innovators Community (or otherwise) will belong to Food Innovators Community.



Taking part in surveys and focus groups allow participants to earn rewards, and win prizes. These will usually be a foodie prize, and will be sent once you have confirmed your details. The rewards will vary depending on the length of the survey or focus group, the time taken to complete them and the nature of the activity; these will be highlighted in emails sent out prior to the start of the activities. Please note that if you fail to complete a survey by the deadline, or if you do not take part in a sufficient percentage of a focus group, you may not receive your reward. Additionally, rewards may not be offered in all instances, but this will be made clear in the emails sent out prior to the start of the surveys and focus groups.

While the criteria for complete participation in the focus groups may vary, in general we would like you to take part in conversation throughout any focus groups you are invited to. We would like for you to give your honest opinions without trying to dominate the group, and to only discuss those topics that are relevant to the group. Food Innovators Community reserves the right to withhold your reward for participation; if you are disqualified, you will be given a full explanation as to why this is.

If you have any further questions about taking part in focus groups/surveys on Food Innovators Community, please email us at info@foodinnovationsolutions.com.

Terms and Conditions: Monthly Prize Draw

  1. The monthly prize draw consists of 2 x £50. There is also a foodie prize for taking part in forums, quick polls or inspiration prize draw. There will also be free prize draws each month which you will be entered into for taking part in surveys.
  2. The prize draw is open to all members of Food Innovators Community who have contributed to community activities within the month of the draw.
  3. Every time a community member completes a Food Innovators Community activity they will be allocated prize draw entries.
  4. The prize draw will be made on the first working day of the calendar month and will include all eligible entries from the previous month. (Full terms and conditions of Food Innovators Community apply.).
  5. No responsibility will be taken for any electronic failures or similar when submitting items to Food Innovators Community.
  6. To determine the winners each month, the number of prize draw entries earned is downloaded from the Food Innovators Community platform. All community members who are eligible for the draw will be placed onto an Excel spread sheet, they will then be allocated a number of ‘tickets’ which is equal to the number of prize draw entries they have earned in the month leading up to the draw.
  7. The two members with the highest points will be the winners of the monthly prize.
  8. The winners will be highlighted on the Excel spreadsheet as the numbers are generated. The spreadsheet is saved for 3 months.
  9. The winners will be notified by telephone, e-mail or post within 10 working days of the draw.
  10. The prize winners’ screennames will be made available within the rewards page of Food Innovators Community here.
  11. The result of the prize draw is final and no correspondence will be entered into.



By joining the Food Innovators Community, you agree not to post or submit any item or any links to content that:

  1. Is defamatory or discloses any information that you have no legal right to disclose, or is otherwise illegal.
  2. Is (or contains anything which is) vulgar, hateful, obscene, profane, threatening or insulting.
  3. Intends to impersonate another person or entity.
  4. Contains any form of advertising, promotional materials or any form of commercial activity.
  5. Contains any, or links to any, virus, corrupted files, “Trojan Horses”, key loggers or any other malicious code or material that could cause harm to the computer, data or financial security of any third party.
  6. Contains any or links to any intentionally false or misleading statements or any statement seeking to unfairly manipulate a Food Innovators Community market.
  7. Is an attempt to collect or store data about other Food Innovators Community customers.
  8. Is in a language other than English.
  9. Is protected by any form of intellectual property whether registered or unregistered or any contractual, statutory and equitable obligations of confidence; or is or may amount to collusion or activities of a suspicious or criminal nature.

You also agree to abide by the following rules:

  1. Please do not submit “spam”. Repeated messages or unsolicited advertising will not be tolerated.
  2. Please be considerate and tolerant of other community members’ opinions, cultures and backgrounds.
  3. To protect your privacy, we recommend you pick a screen name that DOES NOT give away your real name or any of your contact details (such as website, your e-mail address or postal address or phone number). Also, please do not choose a screen name that is offensive in any way, contains swear words or attempts to impersonate a Food Innovators Community or QuMind employee.
  4. I understand if I breach these rules, my contributions to the community may be deleted, and that if it is deemed necessary by Food Innovators Community management team, my membership of Food Innovators Community may be revoked.
  5. Employees of Food Innovators Community, its associated companies, their respective families or households and agents are not eligible to join Food Innovators Community.

By joining the Food Innovators Community you agree to be bound by the above rules. Anyone found to be in breach of any of the above rules faces removal from the Food Innovators Community.


What will happen if I choose to deactivate my account?


While we enjoy having you on the community, if you wish to deactivate your account, we will revoke your community membership. This will mean that you will no longer receive any emails from us, and you will be unable to log in to the community site. Personal information will be retained on the site for three months after the deactivation of your account, after which time it shall be removed permanently.

Focus Groups and Online Surveys


Surveys will normally take between 5-15 minutes to complete. The time you have to complete these will vary from survey to survey but typically you will have around 7 days to complete a survey. The closing date of each survey you are sent will be clearly specified within the e-mail. Focus groups are different in that participants must be available on a specific date and at a specific time. When Food Innovators Community needs certain types of customers to take part in these, the information provided during membership sign up will be reviewed, or potential participants will be asked to complete a recruitment screener to determine whether they meet the criteria; if you do not meet the criteria, you will not be selected. Focus groups run by Food Innovators Community will be administered in accordance with the MRS code of conduct.

Food Innovators Community is managed by QuMind, a research agency based in the UK. You can find out more about QuMind at www.qumind.co.uk.

QuMind will be provided, by Food Innovators Community, with details of your Food Innovators Community account. This will help with analysis and research so that improvements to your customer experience can be made. Details that will be held include:

  • Personal demographic information
  • The region in which you live

Please note that no bank account details will ever be exchanged with QuMind. Any personal details will be securely encrypted during transfer to and from QuMind. Food Innovators Community remains responsible for all details held by QuMind. Food Innovators Community and QuMind have entered into a contractual agreement to ensure that your details are held securely and in accordance with the Data Protection Act 2018.

If you wish to enquire as to the legitimacy of the Food Innovators Community, you can contact Food Innovators Community Customer Services at info@foodinnovationsolutions.com.